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Terms of Use

The terms and conditions for using the facturillo app and services.

Terms of Use

Last Updated: 2025-09-19

Company Information

  • Company Name: facturillo Inc.
  • Tax ID/EIN: 37-2195644
  • Registered Address: 169 Madison Avenue STE 38332, New York, NY 10016 US
  • Contact Email: info@facturillo.com

These Terms of Use (the “Terms”) govern your access to and use of the “facturillo” mobile application and services (collectively, the “App”). By accessing, downloading, or using the App, you (“User” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (which is incorporated herein by reference). If you do not agree with these Terms or the Privacy Policy, you must not use the App. If you already have an account and do not agree to the updated Terms, please delete your account and discontinue use of the App.

PLEASE READ THESE TERMS CAREFULLY before using the App. They set forth legally binding conditions for use of the service. By creating an account or using any part of the App, you are entering into a contract with us under these Terms. If you violate these Terms, we may terminate or suspend your access to the App.

Introduction to “facturillo”

“facturillo” is an AI-powered receipt scanner application designed primarily for users in Panama. The App allows you to scan the QR code found on official paper receipts and obtain a verified digital copy of that receipt, along with analytics on your spending.

How the Service Works

  • Scanning Receipts: After installing the App and creating an account, you can use the App’s scanner to scan the QR code printed on a paper receipt from a purchase. (In Panama, many receipts include a QR code as mandated by the tax authority, DGI.)

  • Retrieving e-Receipt: When a valid QR code is scanned, the App communicates with a secure cloud function. This cloud function sends a request to the Panamanian Tax Authority’s e-invoicing system (dgi-fep.mef.gob.pa) to retrieve the official electronic receipt (“e-Receipt”) corresponding to that QR code. If the code is valid and the vendor has uploaded the receipt data to DGI, the official e-Receipt (in PDF format) is fetched. This PDF is an exact digital copy of your receipt, issued by the vendor and stored in DGI’s records.

  • Data Processing: The e-Receipt data is then processed and enhanced within the App: important details (vendor name, RUC, date, items, prices, taxes, totals, etc.) are extracted. The App may use Google Cloud’s Vertex AI (e.g., machine learning models) to help categorize the vendor and the products on the receipt. For example, if a new vendor is encountered, the AI might classify it under a broader category (“Supermarket,” “Electronics Store,” etc.), and if new products are found, it might attempt to group them into known product categories or identify similar items by barcode. The App maintains a database of vendors and products; when new data is processed, our system may compare item barcodes to group items into “Global Products” (common products across different stores) for features like price comparison across vendors. If a particular product barcode isn’t recognized, it will be stored and categorized individually for future reference.

  • Spend Analytics: Once your receipt data is processed, the App updates your personal analytics. You can view insights such as how much you spent over time, breakdowns by category (food, clothing, etc.) or by vendor, and even compare prices of common products across different stores. These analytics help you track expenses and make informed shopping decisions.

  • Receipt Storage: The PDF copy of each e-Receipt is saved to your account (in the cloud). You can access it anytime through the App, download it for your records, or use it for warranty claims, expense reports, or tax purposes. Under Panamanian law (Law 256 of November 26, 2021, and related DGI regulations), an e-Receipt obtained from the official system via a valid QR code is legally equivalent to the original paper receipt. This means you can present the digital receipt for warranty or return claims just as you would a paper receipt.

  • Delayed Uploads: In some cases, you might scan a QR code that is technically valid but the vendor has not yet uploaded the corresponding data to the DGI database (e.g., if the purchase was very recent or the vendor’s system is delayed). In such cases, the App may not immediately retrieve the e-Receipt. The App will automatically retry fetching the receipt data after some time (for example, after a few minutes or hours). You will see a pending status for that receipt in the App. If the data is later found on DGI, the App will fetch and process it as usual. However, if after a reasonable period the receipt still isn’t available, it likely means the vendor failed to upload it. It is the vendor’s legal obligation to upload electronic invoices in a timely manner. User Responsibility: If a receipt never becomes available digitally, we encourage you to follow up with the vendor to request compliance. The App cannot retrieve data that isn’t there; our role is to fetch and process data that the vendor and DGI provide.

  • Invalid QR Codes: If you scan a QR code that does not conform to DGI’s standards (for example, a random QR code or one from an unofficial source), the App will notify you that the code is invalid. No data will be retrieved. Always ensure you are scanning QR codes from legitimate receipts issued by businesses in Panama.

  • Sale and Sharing of Anonymized Data: In addition to providing the above services to you, facturillo may aggregate and anonymize the data generated from your usage to produce market insights. This can include creating an internal anonymized user ID, compiling receipt details (such as dates, vendor information, totals, and detailed product information) and combining them with generalized demographic info to produce statistical reports. We may share or sell these anonymized analytics to trusted third-party data brokers or partners for market research and statistical analysis purposes. All data shared in this way is processed with robust, irreversible anonymization techniques to ensure that you remain anonymous. Importantly, any such sharing of anonymized usage data is performed only with your explicit consent. (You provide or withhold this consent by choosing whether or not to opt into the Facturillo Points (Puntos Facturillo) program.) You can withdraw consent for this data sharing at any time by opting out of the program or by deleting your account, as further outlined below.

By offering these features, facturillo aims to simplify personal record-keeping and promote the use of Panama’s electronic invoicing system for transparency and convenience.

Definitions

For clarity in these Terms, the following definitions apply:

  • “User” (or “you”): Any individual person who downloads the App, creates an account, or uses the App’s features. Only natural persons (not companies or bots) are allowed to register as Users.
  • “Account”: The profile associated with a User, created upon registration. An Account is identified by a valid email address (which serves as the username/login ID). Your Account stores your personal data and scanned receipts.
  • “Service”: The functionalities provided by the facturillo App, including but not limited to: scanning QR codes on receipts, retrieving official digital receipts (e-Receipts) from DGI, processing and categorizing receipt data, storing receipts, and generating spending analytics and comparisons.
  • “e-Receipt”: The official electronic receipt (in PDF or similar format) corresponding to a paper receipt, obtained from the Panama DGI’s fiscal database. An e-Receipt contains the same information as the paper receipt and is digitally signed or verified by the issuing system. In the context of this App, e-Receipts are retrieved using the QR code on your paper receipt and then stored in the App. (Per Panamanian Law 256 of 2021, an electronic invoice/receipt obtained through official means is as legally valid as the original paper receipt.)
  • “Valid QR Code”: A QR code that meets the technical specifications defined by the Panamanian tax authorities for e-invoicing and is registered in the DGI system. Typically, a valid QR code on a receipt encodes a URL or data string that allows retrieval of the e-Receipt from DGI. (For reference, Executive Decree No. 367 and Resolution No. 201-5784 set forth the requirements for electronic invoicing and QR codes in Panama.) If a QR code adheres to these standards and the vendor has uploaded the invoice data, scanning it will yield the e-Receipt.
  • “Personal Data”: Any information that relates to an identified or identifiable individual. In the context of this App, Personal Data includes information you provide during registration (like email, name, and any optional demographic info), as well as data collected through usage (your e-Receipts, device identifiers, etc.). Personal Data is subject to privacy protection as detailed in our Privacy Policy.
  • “Vendor”: A business or merchant that issues receipts for purchases. In our context, a Vendor provides you a paper receipt with a QR code that links to an e-Receipt. Examples of Vendors include supermarkets, restaurants, retail shops, etc. The Vendor is responsible for generating a compliant QR code and uploading the sale information to DGI.
  • “Product”: An item or service listed on a receipt that you have purchased. Each Product line on a receipt typically includes a description, quantity, price, and tax. The App records these details to provide analytics (like calculating how much you spend on particular categories of products).
  • “Global Product”: A concept used in the App to group identical or very similar products across different Vendors. For instance, a 1-liter bottle of a soft drink might have the same barcode at different stores – the App can recognize this and group those as one Global Product for analysis, such as comparing prices at Store A vs Store B. This helps provide features like price comparison and market trend analysis.
  • “Barcode”: A machine-readable code (such as a UPC or EAN) printed on product packaging, which can be scanned to identify the product. The App may use barcodes from receipt data to match products across receipts.
  • “Aggregated Data”: Data that has been combined from multiple users in such a way that no single user can be identified, even if additional data is available. Aggregated Data includes, but is not limited to, combined statistics and anonymized information derived from users’ interactions with the App.
  • “Facturillo Points (Puntos Facturillo)” (also known as the Facturillo Points Program): The optional loyalty rewards program within the App that allows Users to earn points, collect badges, and redeem rewards based on their engagement with facturillo. Participation in this program is voluntary and requires explicit opt-in consent. Users can join or leave the program as described in these Terms and the Privacy Policy. All additional data processing related to profile building and offer personalization applies only to Users who opt in to Facturillo Points (Puntos Facturillo).

(Any term not defined here should be understood in its usual context and meaning within the App.)

User Eligibility and Account Registration

To maintain a lawful and safe platform, we have certain eligibility criteria and account requirements:

  • Minimum Age: You must be at least 16 years old to register and use the App. By creating an account, you represent and warrant that you meet this age requirement. If you are under 16, you are not permitted to use this App. (Note: If you are between 16 and 18, ensure you have the permission of a parent or guardian, as required by applicable law.)
  • Territorial Use: The App is intended primarily for Users located in Panama, as it relies on Panamanian e-receipt infrastructure. While the App might be technically accessible from other countries, some features could be irrelevant or nonfunctional outside Panama (e.g., scanning receipts is only useful for Panamanian receipts). Regardless of location, you agree to abide by these Terms. If you are using the App from outside Panama, you are responsible for complying with any local laws that may apply.
  • Account Registration: To access most features, you need to create an Account. Registration requires providing a valid email address (which will be your login ID) and a password. You may also be asked for a display name (your name or a nickname) which will be linked to your account. Optionally, during setup, you can provide demographic details such as your gender, age range, and region; these are not mandatory and you can skip them if you prefer.
  • Account Credentials: You are responsible for maintaining the confidentiality of your account login information. Do not share your password or allow others to access the App using your credentials. If you suspect any unauthorized use of your account, notify us immediately at our support email. We are not liable for any loss or damage arising from your failure to safeguard your account.
  • Accuracy of Information: All information you provide during account creation and use of the App must be truthful, accurate, and current. It’s important that your email address is correct, as it’s our primary means of communication with you (for notifications, password resets, account verification, etc.). You agree to update your information if it changes (for example, if you change email addresses). Using false identities or someone else’s information is strictly prohibited and may lead to account termination.
  • One Account Per User: You should create only one account for your personal use. Creating multiple accounts or alias accounts without permission (for example, to bypass any limitations or to spam the system) is not allowed. We reserve the right to merge or delete duplicate accounts.

We reserve the right to refuse registration or cancel an account if we determine you have violated any of the above requirements, or if we have reason to believe an account is being used in violation of these Terms or any applicable laws.

Consent to Data Collection and Processing

Your privacy and the handling of your personal data are very important to us. By creating an account and using the App, you are giving certain consents regarding data collection and use, as described below and in our Privacy Policy:

  • Acceptance of Privacy Policy: During the registration process (and whenever we update our terms), you will be asked to confirm that you accept these Terms of Use and our Privacy Policy. By accepting, you indicate that you have been informed about how we collect and use your data and that you consent to such collection and use. This consent is informed and freely given – we strive to explain our data practices clearly in the Privacy Policy. If you do not agree or do not consent, you must not use the App.
  • Consent to Retrieve Receipts: When you scan a QR code via the App, you are explicitly instructing and authorizing us to connect to the DGI system to retrieve the corresponding e-Receipt on your behalf. This action serves as your consent for us to obtain that personal purchase data (which may include details like what you bought, where, and when) from the government database and process it in the App. If you do not want us to retrieve certain information, you should not scan the QR code for that receipt.
  • Scope of Consent: Your consent covers all processing described in the Privacy Policy, including storing your data on our servers, analyzing it to provide the service, and sharing it in anonymized form as outlined (if you have opted in to the optional programs). We will not process your personal data for purposes outside the scope described without first obtaining additional consent or having another lawful basis.
  • Withdrawing Consent: You have the right to withdraw your consent to data processing at any time. You may withdraw consent by either (a) opting out of the Facturillo Points (Puntos Facturillo) program (which disables all further collection and sharing of newly collected anonymized profile data for that program), or (b) deleting your account. Note that withdrawal of consent won’t affect the legality of any processing already performed, but it will prevent future processing of your data under that consent. If you withdraw consent for essential data processing, we may be unable to continue providing certain features of the App (since, for instance, we can’t fetch receipts or maintain an account without processing your data).
  • Privacy Policy Incorporated: The terms of our Privacy Policy are considered part of these Terms. It provides further details on data categories, purposes, sharing practices, and user rights. We encourage you to read it carefully. By agreeing to these Terms, you also agree to the Privacy Policy.

Additionally, we may ask for your express agreement to certain data uses that are not necessary for the core service but provide enhanced features. Specifically, by opting in to the Facturillo Points (Puntos Facturillo) loyalty program (for example, by tapping the “Let’s go” button during registration or enabling the program later in the App’s Privacy settings), you expressly consent to our collection, processing, and sharing of your usage data as described in the Privacy Policy for purposes of building a pseudonymous profile, personalizing offers, and generating market insights. This includes our ability to generate a hashed, anonymized user ID tied to your account and to use your receipt information (along with any demographic details you provide) to analyze your shopping behavior and preferences. With this opt-in consent, we may share anonymized profile data or insights with trusted partners, or use it to deliver personalized rewards and promotions to you as part of the program. You may withdraw this consent at any time by opting out of the Facturillo Points (Puntos Facturillo) program (via the App’s settings) or by deleting your account. Withdrawing this consent will stop any further collection or sharing of new data for those purposes; however, any previously collected anonymized data will remain in use as part of aggregated datasets (since it cannot be linked back to you).

Data Collection and Use (Operational Purposes)

(This section of the Terms explains how we use data to run the service, summarising key points from the Privacy Policy. The Privacy Policy always controls if anything here seems inconsistent.)

We collect and use personal data only as needed to operate the App and provide its features. This covers fetching each receipt you scan, storing it so you can access it later, analysing your purchase history for spending reports, and using fully anonymised statistics to improve the service. For full details, see the Privacy Policy. By using the App, you agree to these operational uses.

When you use facturillo, we may collect:

  • Receipt information: Each time you scan a receipt’s QR code, the App retrieves the complete official e-Receipt from the DGI (vendor name and RUC, date, items, quantities, prices, taxes, totals, and any DGI reference codes). This digital copy is linked to your account so you can view your purchase history.
  • User-profile data: The details you supply at sign-up (email and display name) plus any optional demographics (e.g., gender, age range, region). Only the email address is mandatory.
  • Device and app-usage data: Technical details such as device model, operating-system version, app version, language/locale, which screens you open, buttons you tap, and how long sessions last. We associate this with a random analytics instance ID (not with any advertising ID).
  • Approximate location: A rough city/region inferred from your IP address or from the vendor address on your receipts. We never collect precise GPS data.
  • Crash and error logs: Technical reports sent by Crashlytics if the App crashes, containing stack traces and device state (never your receipt contents). These help us diagnose and fix bugs.
  • Advertising ID (Android devices only): On Android devices, we collect the Google Advertising ID (ADID) to track Meta (Facebook) advertising conversions and measure the effectiveness of our marketing campaigns. This helps us understand which ads brought users to our App. This ID does not directly identify you personally. Android users can opt out of this collection by going to Settings > Google > Ads > Opt out of Ads Personalization on their device. We do not collect advertising identifiers from iOS devices.

Purposes of use

We process the data above for the following legitimate purposes:

  • Providing the service: Operating the core functions of the App—retrieving and storing e-Receipts, parsing their contents, and presenting searchable history, charts, and spending insights.
  • Improving and personalising the service: Usage analytics show which features work well or need refinement. Optional demographic data helps us verify that improvements benefit all user groups. Any future personalised recommendations will remain strictly optional.
  • Advertising and conversion tracking: On Android devices only, we collect the Advertising ID to track Meta (Facebook) advertising conversions. This helps us understand the effectiveness of our advertising campaigns. Users can disable this by opting out of ad personalization in their Android device settings.
  • Anonymised insights and market trends: We combine data from many users, strip all identifiers, and publish or licence statistics such as “average supermarket basket spend in Panamá City.” These insights never identify you.
  • Sharing of anonymised profile data (opt-in): If you enroll in the Facturillo Points (Puntos Facturillo) program, you give additional consent for us to create a pseudonymous shopping profile (hashed user ID plus receipt patterns and any optional demographics) and share that profile with vetted partners for research, analytics, or targeted reward offers. You can withdraw this consent at any time by leaving Facturillo Points (Puntos Facturillo) in the App’s settings or by deleting your account; no new profile data will be generated or shared after you opt out.
  • Customer support and communication: When you contact us, we may view relevant receipts or logs to resolve your issue and email you status updates (e.g., confirmation of account deletion or responses to support tickets).
  • Legal and compliance: We may retain or disclose specific data if required by law, to enforce our Terms, or to investigate fraud. Any such use is limited to what the law strictly requires. All processing is carried out in line with our Privacy Policy and with PDPL / GDPR. We never repurpose your personal data for incompatible ends.

Data Processing, Storage, and Retention

Processing & Storage: All data collected through the App (receipts, profile info, etc.) is processed and stored using secure cloud services. Specifically, we utilize Google Cloud’s Firebase platform, with servers located in the United States (and with backups possibly distributed across other locations for redundancy). By using established cloud infrastructure, we benefit from robust security and scalability.

  • Personal data like your account details and receipt contents reside in a Firebase Firestore database and Cloud Storage (for files) associated with our project. Access to this environment is restricted to authorized system processes and administrators.
  • Certain processing (like the AI categorization of vendors or products) is done using Google Cloud’s AI services. This means some receipt data is sent to those services on the fly for analysis. Google processes that data under our account and does not use it for other purposes (per our agreement and Google’s terms). The results (e.g., a category label for a vendor) are returned and stored with your data.
  • We also process data on your device: for example, the App may locally parse a QR code or temporarily cache some data for smoother performance. However, the main storage of your data is on the cloud so that it’s available even if you log in from a new device.

Retention Policy: We retain your personal data as long as you have an active account with us, and for a period after that as necessary for legitimate business or legal purposes. Here are the typical retention scenarios:

  • Active Account: All your data remains stored and accessible to you. We currently do not enforce any automatic deletion for inactive accounts, meaning if you stop using the App but do not delete your account, your data might remain until you return. (We may implement an inactivity policy in the future, but if so we will notify users and update this policy accordingly.)
  • Account Deletion: If you request deletion of your account (and thereby withdraw consent for us to hold your data), we will delete your personal data from our production systems within 30 days of the verified request. “Personal data” in this context includes things like your registration info and all the receipts and analytics tied to you. We will also disassociate any device identifiers from our records. Essentially, we aim to put your data beyond use.
  • Post-Deletion Backups: We maintain encrypted backups for disaster recovery. It’s possible that your data could remain in our encrypted backups for up to 60-90 days after deletion (since we rotate backups on a periodic cycle). However, if we were to ever need to restore from backup, we would re-delete any accounts that had previously been deleted (we keep a log of deletion requests to know whose data should no longer be active). Backup data is highly secured and not accessible for any routine business activity.
  • Anonymized Data: As noted before, if your data has been aggregated into anonymized datasets, those datasets may be retained. For example, if by the time you delete your account, your receipt data had contributed to a monthly spending statistic that we compiled, we wouldn’t go back and purge that report as it contains no personal identifiers and is a collective metric. Your individual data points in that report cannot be extracted or linked back to you.
  • Legal Requirements: In certain cases, we might need to retain some information for a longer period if required by law (e.g., for tax, audit, or compliance reasons) or to resolve disputes and enforce our agreements. We will always ensure such retention is justified and only what is necessary. For instance, if we had a legal dispute with a user, we might retain relevant data until the issue is resolved. Or if the law requires we keep logs of access to data for a year, we’d comply with that limited retention.
  • Updates and Logs: Some non-personal logs (like server logs that record access events) might be kept for security analysis beyond your deletion, but those logs typically do not contain personal data or are not easily linked to individuals, and they are purged routinely.

By using the App, you acknowledge that your data will be stored in the United States and handled as above. We strive not to keep data longer than necessary and will securely dispose of data once it’s no longer needed.

User Rights and Data Deletion

Your rights regarding your personal data are very important, and we want to make it easy for you to exercise them. In line with Panama’s PDPL and the EU GDPR, and as summarized in our Privacy Policy:

  • Access and Correction: You have the right to request a copy of the personal data we have about you (this is often called a Subject Access Request). You also have the right to request corrections to any inaccurate or incomplete information. Much of your data (like profile info or saved receipts) can be viewed directly in the App, but you can always email us for a full export or with specific queries. We will provide the information in a commonly used electronic format.
  • Deletion (Right to be Forgotten): You can request deletion of your account at any time (see the Privacy Policy’s Data Deletion Process for details). Once your data is deleted, you will no longer have access to it (so be sure to export any needed information beforehand). After we delete personal data, certain non-identifiable information (e.g., aggregated statistics) may remain, as explained in the Privacy Policy.
  • Objection and Restriction: You can object to certain processing or withdraw consent for optional data sharing. For example, you can opt out of marketing emails (or opt in, if you previously hadn’t). If you’re a Facturillo Points (Puntos Facturillo) program participant who consented to additional data processing, you can revoke that consent by opting out of the program or deleting your account. Note that withdrawing consent for optional features will stop those specific data uses going forward, but it does not undo any data processing already done under your prior consent. (Withdrawing consent for essential processing may limit your use of the App, as noted above.)

To exercise any rights or for more details, please see the Privacy Policy or contact us as described below.

Security Measures

We have implemented a range of security measures to protect the integrity and confidentiality of the data in the App. Some key security practices include:

  • Secure Communication: All communication between the App on your device and our servers is encrypted using industry-standard HTTPS (TLS). This means that when your app sends or receives information (like fetching a receipt or uploading data), it is scrambled in transit so that no one can intercept and read it.
  • Data Encryption: Sensitive data stored on our servers (including personal information and receipt contents) is encrypted at rest. Google Cloud automatically encrypts data on disk. Additionally, any particularly sensitive fields may be encrypted at the application level as needed. Even if someone were to gain unauthorized access to the storage, the encryption would prevent them from reading the data easily.
  • Access Controls: We restrict access to personal data to only those employees, contractors, or service providers who need it to perform their work. Our Firebase databases are protected by authentication rules — for example, your account can only read your own data, not someone else’s. Internally, admin access to databases is limited to key personnel and protected by strong authentication (like 2-factor authentication).
  • Testing and Audits: We periodically test our application for common security vulnerabilities (such as injection attacks, insecure data storage, etc.). We also rely on the security features of Firebase which undergo independent certifications (like ISO 27001, SOC 2, etc.). We may conduct security audits or engage third-party experts to assess our security posture.
  • Secure Coding Practices: Our development team follows secure coding guidelines. This includes careful handling of user inputs (to prevent exploits), using up-to-date libraries, and regularly reviewing code for potential security issues.
  • Incident Response: In the unlikely event of a data breach or security incident, we have a response plan. This involves identifying and containing the issue, mitigating any vulnerabilities, and notifying affected users and authorities as required by law. We hope to never need it, but we’re prepared.
  • User Best Practices: While we do our part, security is also a partnership with the user. We urge you to keep your device secure (use a lock screen, don’t install untrusted apps that could compromise your device). Also, never share verification codes or passwords. We will never ask you for your password via email. If you suspect any security issue related to the App or your account, please inform us immediately so we can take action.

By using the App, you acknowledge that no system is perfectly secure, but we commit to continuously improving our safeguards to keep your data safe. We also comply with any specific security requirements mandated by PDPL, GDPR, or other applicable laws.

Intellectual Property Rights

The facturillo App and all content and materials included within it are protected by intellectual property laws. Below is an outline of key aspects of these rights:

  • Ownership: All rights, title, and interest in and to the App (including but not limited to the software code, design, logos, graphics, algorithms, databases, and content provided through the App) are owned by facturillo Inc. or its licensors. The “facturillo” name and logo are trademarks or service marks of the Company. These materials are protected by copyright, trademark, and other applicable laws both in the United States, Panama, and internationally.
  • License to You: We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the App on your device, solely for your personal use and in accordance with these Terms. This is not a sale of the App or any of its contents; you are simply receiving a right to use it.
  • Restrictions on Use: You agree not to do (or assist anyone else to do) any of the following:
    • Copy, reproduce, distribute, or publicly display any part of the App except as explicitly allowed by us. (For example, you obviously can show your friend the app interface on your phone, but you can’t, say, take the code and make a clone of our app.)
    • Modify, adapt, translate, or create derivative works based on the App. You can’t take our App and build something new from it without permission.
    • Reverse engineer, decompile, or attempt to extract the source code of the App, except to the limited extent that applicable law expressly permits despite this limitation. (If you’re a power user or developer, please respect that our code is proprietary. If you want to build something interoperable, contact us instead of reverse-engineering.)
    • Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices displayed in the App or in our outputs. For instance, if a screen in the app shows our logo or legal info, you should not hide or delete it if you take screenshots or such.
    • Use any automated system (like a bot or scraper) to access the App or extract data (other than the official features we provide). The data within the App is for your personal use only, not for unauthorized commercial use.
  • User Content: To the extent that you provide us with feedback, suggestions, or other communications regarding the App (“User Feedback”), you grant us a worldwide, perpetual, irrevocable, sublicensable license to use and incorporate that feedback into our products without any obligation to compensate you. (This is a common clause – it just means if you suggest a feature and we implement it, we don’t owe you royalties. Your feedback is appreciated though!) Note: The data you upload (like receipts) is handled as per the Privacy Policy, not as intellectual property content we own; here we are talking about feedback or any content you might submit in, say, a forum or support email.
  • Third-Party IP: The App may display some third-party content (for example, logos of retailers on your receipts, or maybe map data if we show store locations). All third-party trademarks, logos, or content are the property of their respective owners, and their use in our App is either under license or considered fair use. Our use of them does not imply endorsement or affiliation, except where explicitly stated.
  • Open Source: If our App uses any open source libraries or components, those are covered by their own licenses. We will give attribution and comply with those licenses. Such open source components are separate from our proprietary code.

Any unauthorized use of the App or its content may violate intellectual property laws and these Terms. We reserve the right to terminate your access if you infringe on our intellectual property rights or those of others.

Disclaimers and Limitation of Liability

Please read this section carefully as it limits our liability to you. While we strive to provide a great service, there are certain things we can’t promise, and we want to make clear how risks are allocated between us and the user.

  • “As Is” and “As Available”: The App and all of its services and content are provided on an “AS IS” and “AS AVAILABLE” basis. This means that we are not giving you any warranty that the App will be perfect. Use of the App is at your own risk. We do not guarantee that the App will be free of errors, bugs, or interruptions, or that any defects will be corrected immediately. While we hope to achieve high availability, we do not guarantee 100% uptime or that the App will always be accessible.
  • No Warranties: To the maximum extent permitted by applicable law, we disclaim all warranties and conditions, whether express, implied, or statutory, in relation to the App. This includes any implied warranties of merchantability (fitness of the App for ordinary use), fitness for a particular purpose (fitness for your specific needs), non-infringement (that the App doesn’t violate rights of others), and any warranty that might arise from a course of dealing or usage of trade. In plain language: we are not making any promises that the App will meet all your requirements, or that it will operate without hiccups, or that it’s fit for something specific you have in mind. It’s a tool that we offer as-is.
  • Service Dependencies: The App depends on various third-party services and external factors. For example, it relies on:
    • The availability of the DGI’s electronic invoicing system to retrieve receipts. We do not control DGI’s uptime or correctness of data. If DGI’s system is down or slow, our App’s functionality will be impacted.
    • Google Cloud services (servers, database, etc.) and other integrated services (Analytics, Crashlytics). Outages or issues in those services can affect our App’s performance or availability.
    • The internet and networks: Your use of the App requires an active internet connection. We are not responsible for any issues arising from your telecom provider or internet connectivity. Given these dependencies, we are not liable for any failures or delays in the App’s performance caused by interruptions or problems with third-party services or networks. For example, if the App can’t retrieve a receipt because the DGI site is unreachable, or if data is lost due to a Google Cloud outage, those are outside our control and we do not accept liability for such issues. We do promise to use reputable providers and to architect our system for resilience, but some events are beyond our control. The internet and networks: Your use of the App requires an active internet connection. We are not responsible for any issues arising from your telecom provider or internet connectivity.
  • No Financial or Legal Advice: The analytics and information provided by the App (like spending summaries or product comparisons) are for your personal reference only. While we strive for accuracy, we are not an accountant or financial advisor. The App’s insights should not be taken as professional advice for financial decisions or tax matters. Also, while we help you obtain legally recognized e-receipts, we do not guarantee that any particular receipt or document will be accepted by a third party (like a retailer or tax authority) in every circumstance, as those decisions are outside our control.
  • Limitation of Liability: To the extent permitted by law, facturillo Inc. (the Company) and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, goodwill, or other intangible losses, resulting from: (a) your use of or inability to use the App; (b) any conduct or content of any third party on the App (for example, actions of other users if social features existed, or third-party ads/content); (c) any content obtained from the App; or (d) unauthorized access, use, or alteration of your transmissions or data.
    In short, if something goes wrong, our liability is limited to what is allowed by law, and we are not responsible for various categories of damages like lost opportunities or reputational harm that might arise from using (or not being able to use) our App.
  • Cap on Liability: In any case, our total cumulative liability to you for any claims arising out of or relating to the App or these Terms, regardless of form (whether contract, tort, negligence, strict liability, or otherwise), will not exceed the amount you have paid us in the past 12 months (if anything) for the App. If you have paid nothing (for example, if the App is free and you haven’t purchased any services from us), then our liability is effectively zero, apart from what cannot be excluded by law. This limitation reflects the free (or low-cost) nature of the service. We would not be able to offer this service if we assumed unlimited liability.
  • Third-Party Content and Services: The App may present links or access to third-party content (such as the DGI website for viewing a retrieved receipt in browser, or perhaps a link to a merchant’s site). We are not responsible for any third-party websites or services, their content, or their privacy practices. Your interactions with third-party services are governed by their own terms. For example, if you click a link that takes you to a cloud storage (like if we allow backup to Google Drive) or to a merchant’s survey page, we have no control over what happens there. Exercise caution and review third-party policies.
  • Force Majeure: We shall not be liable for any failure or delay in our performance under these Terms (including providing access to the App) when such failures or delays are caused by events or circumstances beyond our reasonable control. This includes, for example, strikes, blockades, war, terrorism, riots, natural disasters (like earthquakes, hurricanes, floods), epidemics or pandemics, governmental actions, power outages, or failures of the internet or telecommunications. In such cases, our obligations will be suspended for the duration of the event. We will do our best to resume service as soon as feasible.

Your Legal Rights: Note that some jurisdictions do not allow certain warranty disclaimers or limitations of liability in consumer contracts, so some of the above disclaimers or limitations may not apply to you. For example, in some places, you cannot disclaim liability for gross negligence or willful misconduct, or you can’t exclude implied warranties. We do not seek to exclude or limit liability for any matter that cannot be excluded under law (such as death or personal injury caused by our negligence, or fraud). These Terms give you certain legal rights, but you may have other rights, which vary by jurisdiction.

By using the App, you acknowledge and agree to these disclaimers and limitations. They allocate certain risks between the parties — if you do not agree, you should not use the App.

Indemnification

You agree to indemnify, defend, and hold harmless the Company (facturillo Inc.) and its affiliates, officers, agents, partners, and employees, from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees and costs) that arise out of or relate to:

  1. Your Use of the App: This covers any harm or losses resulting from your activities on the App. For example, if you use the App in a way that violates someone's rights or breaks the law, and that person/legal authority goes after the Company, you agree to cover those costs.

  2. Violation of These Terms: If you breach any provision of these Terms or our Privacy Policy, and that breach causes us harm or expense, you will indemnify us. For instance, if you scrape our app's data in violation of the Terms and it leads to a lawsuit or we incur costs to stop it, you hold us harmless and cover our costs.

  3. Violation of Laws or Rights: If your conduct violates any applicable law or regulation, or infringes the rights of a third party (including intellectual property rights, privacy rights, or other rights), and we get dragged into it, you will cover our liability and expenses. For example, if you somehow use the App to store or transmit unlawful content (even though the App is not designed for that) and it results in a legal action, you'd indemnify us.

This indemnification obligation will survive any termination of your relationship with facturillo (meaning even after you stop using the App or delete your account, you may still be responsible for indemnification for actions that occurred during your use).

We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute a strategy that might minimize liability. You are welcome to defend any claim with counsel of your choice, but we may choose to participate or take over, especially if the matter directly implicates us.

We will promptly notify you of any such claim that we receive (reasonably promptly, as long as legally feasible), so you can be aware of your obligations.

This section basically means: use the App responsibly and in accordance with these Terms. If your actions cause us to face legal or financial trouble, you'll shoulder that responsibility, not us.

Modifications to the Terms of Use

We may modify or update these Terms from time to time. Technology, laws, and our business can change, and when they do, we might need to make changes to the rules governing the App. Here’s how that works:

  • Notification of Changes: If we make material changes to these Terms, we will notify you in advance. We will do so by posting an in-app notification or sending an email to the address associated with your account. The notice will clearly outline the changes or provide a link to the revised Terms for you to review.
  • Advance Notice Period: We will aim to give you at least 30 days notice before the new Terms become effective, especially if the changes reduce your rights or increase your responsibilities. This gives you time to review them and decide if you agree. If changes are minor or purely beneficial/clarifying, we may implement them with less or no advance notice (but we’ll still post the updated effective date at the top of the Terms). In the event we change how we handle anonymized data sharing or ad-supported features, we will provide at least 30 days’ notice (via email or in-app notification) before the changes take effect, giving you an opportunity to review and, if you wish, discontinue use of the App.
  • Your Acceptance of Changes: Continued use of the App after the effective date of any updated Terms constitutes your acceptance of the new Terms. If you do not agree to the changes, you have the right to stop using the App and terminate your account before the updated Terms apply to you. We’ll remind you of this in the change notice. Essentially, the contract between us is being updated, and if you continue the relationship (using the App) once the update is in place, that means you’re okay with the new contract.
  • Reviewing Changes: We encourage you to review the Terms periodically. We will update the “Last Updated” date at the top of this document whenever we make changes. For significant revisions, we may also provide a summary or FAQ of what’s different to help you understand the updates.
  • Emergency Edits: In rare cases, we might need to make an urgent change for legal reasons without a big notice period (for instance, if a new law requires an immediate update to these Terms). In such situations, we will still notify users as soon as practicable.
  • Archive of Terms: For transparency, if you ever need to see a prior version of the Terms, you can contact us. We maintain archives of past Terms of Use and Privacy Policy versions.

Remember, these Terms are a legally binding agreement. We don’t change them arbitrarily — only to improve clarity, comply with new legal requirements, or adjust to new features/business practices. Your trust is important to us, so we aim to be fair and transparent in this process.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with these Terms or the App, shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. This means that if there is a dispute that ends up in court (unless otherwise agreed or specified below), the court would generally apply New York law to interpret and enforce these Terms.

However, we recognize that data protection and privacy are special areas regulated by specific laws (such as PDPL for Panama and GDPR in the EU). Therefore, we make a specific clarification: with respect to personal data protection matters, we will adhere to the strictest applicable standard between Panama’s PDPL and the EU’s GDPR. In practice, this means when dealing with your privacy rights and our data handling obligations, we comply with whichever law provides more protection to the user. This is usually the GDPR (which is very comprehensive) or PDPL if it imposes any stricter requirement in a particular context. Regardless, those laws guide our conduct in addition to New York law for the general contractual terms.

If you are a Panamanian user, PDPL is a local law that protects you, and we are voluntarily extending those protections to you via our Privacy Policy. If you are an EU user, GDPR rights fully apply as we process EU residents' data. For other issues not involving personal data, New York law will mainly govern (for example, interpretation of contract clauses, intellectual property issues, etc., not specifically covered by PDPL/GDPR).

Please note: Depending on your country of residence, you might have certain mandatory consumer protection rights or other legal protections under local law. Nothing in this section seeks to override any rights you have that cannot be waived or altered by agreement. We focus on New York law as our governing law because we are based in New York, but we do not deprive any user of protections granted by the law of their own country if those protections are mandatory.

Dispute Resolution

We hope to resolve any issues or disputes amicably through our support team. However, if a dispute arises between you and the Company that we cannot resolve informally, the following process will apply:

  • Mediation First: The parties agree to first attempt to resolve the dispute through mediation or good-faith negotiations. This means we’d sit down (figuratively, or literally if possible) and try to work out a solution with the help of a neutral third-party mediator. Mediation is a voluntary process and non-binding, but often it helps avoid lengthy legal battles. Either party can propose a mediation service or independent mediator acceptable to both. Costs of mediation, if any, are typically shared equally by both parties.
  • Arbitration: If a resolution cannot be reached through mediation within a reasonable time, the dispute shall be referred to binding arbitration. Arbitration is an out-of-court procedure where a neutral arbitrator (or a panel of arbitrators) makes a decision which is usually final and enforceable like a court judgment.
    • The arbitration shall be conducted in New York, United States (unless we mutually agree on a different location or a remote/online arbitration process).
    • We may use the rules of a well-recognized arbitration institution (for example, the American Arbitration Association (AAA), JAMS, or ICC rules) if we don’t agree otherwise. We will mutually decide on the arbitrator or institution.
    • The language of arbitration shall be English (unless both parties prefer another language).
    • Each party will bear its own costs for legal representation during arbitration, but the arbitrator can allocate arbitration fees or legal costs in the award as they see fit.
    • The arbitration award shall be final and binding, and judgment on it may be entered in any court of competent jurisdiction. By agreeing to arbitration, both you and we are waiving the right to a trial by jury or to participate in a class action (see below about class actions).
  • Exceptions: Notwithstanding the above, either party may seek interim or preliminary relief (such as an injunction) in a court of competent jurisdiction if necessary to protect their rights or assets while the mediation/arbitration process is ongoing. For example, if there is an alleged misuse of intellectual property or a threat of irreparable harm, a court order might be sought to maintain the status quo pending arbitration.
  • Class Action Waiver: You and the Company agree that any disputes will be resolved on an individual basis, and not as part of any class, collective, or representative action. This means you will not join a claim with other users, or bring claims as a representative of a group or in a private attorney general capacity. An arbitrator or court can award relief only to you individually and only to the extent necessary to resolve your own claim. (Some jurisdictions do not allow class action waivers in certain cases, so this may not apply to you if it’s unenforceable under relevant law, but our intention is to not allow class-based claims unless required.)

Jurisdiction for Litigation: Jurisdiction for Litigation: If for some reason a dispute is determined not to be subject to arbitration (for instance, if a court finds the arbitration clause invalid or a particular claim is not arbitrable by law), then the dispute shall be brought exclusively in the state or federal courts located in New York County, New York. Both you and the Company consent to the personal jurisdiction of New York courts for litigating such disputes. If you are a consumer residing outside of the United States, you may also have the right to bring an action in your home country's courts under certain consumer protection laws — this clause does not override any such rights if applicable.

Time Limits: To the extent permitted by law, any claim or cause of action arising out of or related to use of the App or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. (This is intended to ensure timely resolution of issues. However, if applicable law prohibits a one-year limitation for bringing claims, then the shortest allowed period would apply.)

We truly value our users and will do our best to address concerns without needing formal proceedings. You can always reach out to us at our support contacts to discuss any issue — we find that most can be resolved quickly and to everyone’s satisfaction with good communication.

Facturillo Points (Puntos Facturillo) Points Program

facturillo offers an optional loyalty rewards program called Facturillo Points (Puntos Facturillo) (the “Puntos Facturillo” program) to reward users for engaging with the App. Opt-In Requirement: Participation in Facturillo Points (Puntos Facturillo) is entirely voluntary and requires your explicit consent. Users may join the program by clicking the “Let’s go” opt-in prompt during registration or by enabling the program later via the App’s Privacy settings. If you do not opt in, you will not earn any points or badges, and the following program terms will not apply to you. The following terms govern the Points program for those who choose to participate:

  • Earning Points: You can earn Facturillo Points (Puntos Facturillo) by performing certain qualifying actions in the App (for example, scanning receipts, reaching usage milestones, participating in special promotions, etc.). The specific activities that earn points and the amount of points awarded for each are determined by us and may be described within the App. Points are typically credited to your account automatically upon completion of the qualifying action. We may impose limits on point earnings (e.g., a maximum number of points per day or per activity type) to prevent abuse of the program. Points can only be earned through legitimate use of the App; any fraudulent or automated means of accumulating points is prohibited.
  • Redeeming Points: Points can be redeemed for rewards or benefits as offered through the App (for example, discounts, coupons, gift cards, or other promotional items when available). The available rewards and the required point amounts for redemption will be communicated in the App or in related program materials. When you redeem points for a reward, the corresponding number of points will be deducted from your balance. All redemptions are final (points will not be returned once spent) and are subject to any additional terms of the specific reward (e.g., an expiration date on a coupon).
  • Point Value & Transferability: Facturillo Points (Puntos Facturillo) have no cash value and are not property. They cannot be exchanged for money or monetary credit, and are non-transferable to any other user or account. Points are personal to your account and cannot be sold, gifted, or combined among different accounts. You have no ownership rights in points; they are a promotional incentive under this program.
  • Point Expiration: Each point expires 12 months from the earlier of (i) the day it is credited to your account or (ii) the date of the underlying transaction. For example, if 25 points are awarded on June 17 2025 for a purchase made on June 10 2025, those points will expire on June 10 2026 (12 months after the transaction date). Once expired, points are automatically removed from your balance and cannot be used. You are responsible for tracking your point balance and expiry dates; we may send courtesy reminders, but we are not obliged to do so.
  • Membership Tiers: The Points program may include tiered membership levels or statuses (for example, Silver, Gold, etc.) based on your participation (such as the total points you have earned or redeemed within a period). Any such tiers and their criteria will be defined by us and communicated in the App. Higher tiers might offer additional benefits or point bonuses, but they remain part of the promotional program (not a guaranteed right). We reserve the right to change tier criteria or benefits at any time. Tier status (if applicable) may be subject to periodic review and can be adjusted (e.g., downgraded) if you no longer meet the criteria.
  • Fraud and Abuse: Any misuse of the Points program, including but not limited to attempting to earn points through illegitimate means (such as falsifying receipt scans, using multiple accounts, or any form of cheating), is strictly prohibited. We reserve the right to investigate, invalidate, or deduct points that were awarded in error or obtained through suspected fraud or abuse. Users who engage in such activities may also have their accounts suspended or terminated, and any rewards or points forfeited, at the sole discretion of the Company.

Opting Out: You may opt out of the Facturillo Points (Puntos Facturillo) program at any time via the App’s Settings/Privacy menu. If you choose to opt out after having joined, you will immediately stop earning new points and badges. Any reward or benefit that you have already redeemed but not yet used will expire immediately upon opt-out (meaning, for example, a coupon or offer obtained with points becomes void if you leave the program). Points you have accumulated up to the opt-out will remain in your account and will continue to be subject to the normal 12-month expiration timeline from when each point was earned. Badges you have earned will also remain on your account as a record of your past achievements, but you will not earn new badges while you are opted out. While opted out, we will not collect or process your data for the program’s profile-building or offer personalization purposes. You can rejoin the program later by providing consent again; if you do so, any unexpired points in your account will still be available and you will resume earning points and badges going forward.

  • Changes to or Termination of Program: facturillo Inc. reserves the right to modify, suspend, or terminate the Facturillo Points (Puntos Facturillo) program at any time. This includes the ability to change how points are earned, the rewards available, the point redemption rates, or any other aspect of the program. If we make material changes or decide to discontinue the program, we will provide reasonable notice to program participants (for example, via email or an in-app message). Any unredeemed points will expire immediately upon program termination unless otherwise stated in the notice. We are not liable for any loss of value or opportunity arising from changes to or the ending of the Points program.

Facturillo Badges Program

We also offer a Facturillo Badges system (as part of the Facturillo Points (Puntos Facturillo) program) to encourage and recognize user achievements. Under this program, users can earn virtual badges by meeting certain milestones or engaging in specific activities in the App. The Badges program works as follows:

  • Badge Levels: Many badges are structured in a tiered system (inspired by gamified learning apps). As you progress in a badge category, you can achieve levels such as Bronze, Silver, Gold, Platinum, and Diamond (or equivalent designations) for that badge. Each level reflects a higher degree of accomplishment in that category (for example, scanning a certain number of receipts might earn you a Bronze “Receipt Ranger” badge, with higher levels for scanning more receipts).
  • Earning Badges: Badges are earned automatically when you fulfill the defined criteria for each badge. These criteria are set by facturillo and may include metrics like the number of receipts scanned, the variety of vendors visited, completing specific in-app challenges, or other usage milestones. The App may show your progress toward earning a badge or the next badge level. Badges are tied to your account and will appear in your profile or achievements section once earned.
  • Badge Benefits: Badges are primarily a form of recognition and fun, and they have no inherent monetary value. Some badges may include additional perks or benefits (for example, a badge might unlock a minor feature or bonus within the App), but this is not guaranteed. Any such benefits are provided at the discretion of facturillo Inc. and may be changed or removed at any time. In general, badges are meant for personal achievement and friendly competition, not as a promise of material reward.
  • Changes to Badges: facturillo Inc. reserves the right to change, add, or remove badges or badge levels at any time without prior notice. This means we may introduce new badges, modify the criteria for existing badges, or discontinue certain badges as we see fit. Such changes are intended to keep the experience fresh and rewarding, and do not alter the fact that badges are symbolic and promotional in nature (not a contractual entitlement).

(Note: If you opt out of the Facturillo Points (Puntos Facturillo) program, badge earning is suspended as described above, though your previously earned badges remain on your profile.)

Additional Terms for iOS/Apple App Store Users

If you access or download our App from the Apple App Store, the following additional terms and conditions apply to you:

Acknowledgment

You acknowledge that these Terms are concluded between you and facturillo Inc., and not with Apple. facturillo Inc., not Apple, is solely responsible for the App and its content.

Nothing in these Terms limits or replaces any rights granted under the Apple Standard EULA. In the event of a conflict between these Terms and the Apple Standard EULA with respect to your use of the App on iOS devices, the Apple Standard EULA will control (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/).

Scope of License

The license granted to you for the App is a limited, non-transferable license to use the App on any Apple-branded product that you own or control, and only as permitted by the ‘Usage Rules’ set forth in Apple’s Media Services Terms and Conditions (available at https://www.apple.com/legal/internet-services/)

Maintenance and Support

Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. Any maintenance and support required under applicable law or as set forth in these Terms is the sole responsibility of facturillo Inc..

Warranty

To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be facturillo Inc.’s sole responsibility.

Product Claims

You acknowledge that facturillo Inc., not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to:

  • Product liability claims;
  • Any claim that the App fails to conform to any applicable legal or regulatory requirement; and
  • Claims arising under consumer protection, privacy, or similar legislation.

Intellectual Property Rights

In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, facturillo Inc., not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

Export Controls

You may not use or otherwise export or re-export the App except as authorized by United States law and the laws of the jurisdiction(s) in which the App was obtained. In particular, but without limitation, the App may not be exported or re-exported (a) into any U.S.-embargoed countries; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Persons List or Entity List. By downloading or using the App, you represent and warrant that you are not located in any such country or on any such list.

Third-Party Beneficiary

You and facturillo Inc. acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Additional Terms for iOS/Apple App Store Users, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Additional Terms against you as a third-party beneficiary thereof.

Removal upon Device Transfer

If you sell or transfer ownership of your Apple device to a third party, you must remove the App from that device before completing the transfer.

Contact Information

If you have any questions about these Terms, or if you need to contact us for any reason relating to the App or your account, please use the information below:

  • General Support Email: support@facturillo.com – for any technical support, account issues, or general inquiries about the App. We strive to respond to support requests within 1-2 business days.
  • Privacy Inquiries Email: privacy@facturillo.com – for questions specifically about your personal data, privacy rights, or to submit data requests (as described in the Privacy Policy). Only authorized personnel handle queries to this address, due to the sensitive nature of privacy requests.
  • Registered Address: 169 Madison Avenue STE 38332, New York, NY 10016 US – You can also send us physical mail at our registered office in New York for formal notices or other correspondence. (Note: For urgent issues, email is faster.)
  • App Feedback: Some versions of the App may include a feedback or contact form. Messages sent through those in-app channels will be directed to our support team as well.

For all above reasons, you may also contact us using the in-app support feature.

We communicate with users primarily via email. Please ensure that the email address associated with your facturillo account is current and that you adjust your spam filters to allow emails from our domains (for example, @facturillo.com). We are not responsible for any communications you might miss due to outdated contact information or filtered emails.

If we need to send you any notices regarding these Terms or the Privacy Policy (such as notice of changes, or legal notices), we may do so via email or through the App (via a notification). Service of any official correspondence regarding these Terms (for example, legal notices) should be sent to our Registered Address above.

Thank you for reading our Terms of Use. We value your trust and strive to make facturillo a useful and trustworthy service. Happy receipt scanning and expense tracking! If you have any suggestions or ideas on how to improve the service or these Terms, we’re always listening.