Puntos Facturillo are not added the instant you scan, but when the receipt finishes processing. So if you just scanned, it is normal for your balance to take a few moments to go up. Here we help you check what is going on.

How your receipts turn into points

check_circle You scan the receipt chevron_right sync It processes chevron_right check_circle Points added

Where you see your points

Your balance shows on the home screen and at the top of the Ofertas (Rewards) tab. If you tap the balance in the Ofertas tab you land on the Puntos Facturillo screen, and from there you open Actividad de Puntos (points activity), with the detail of each point you earned. Each receipt adds 25 base points plus 1 more point for each dollar of the purchase, and the point shows up together with the receipt once it is added to your list.

Points activity screen with the history of earned points
Points activity

What to check

1

Did you just scan? Points are added when the receipt finishes processing. Wait a few moments and check your balance again on the home screen or at the top of the Ofertas tab.

2

Check the receipt's status. On the home screen, tap the round button at the top (it keeps flipping between your profile photo and a three-dot icon) to open your Perfil, and go to Estado de facturas (Receipt Status). You reach the same detail from the Facturas procesando card in your Receipts list.

3

Is the receipt still on «processing» after a good while? The point arrives once the DGI confirms its details. See My receipt has been «processing» for a long time ›

4

Could the receipt not be read, or was it never added? A receipt that did not process does not add points. If needed, add the CUFE by hand. See How scanning works ›

5

Are you enrolled in Puntos Facturillo? If you have not enrolled yet, receipts do not accumulate points. The rewards catalog and your balance are in the Ofertas tab.

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Tip

If the receipt appears in your list, the point is on its way. There is no need to scan it again: scanning the same receipt usually flags it as a duplicate and does not add points twice.

Next step

How Puntos Facturillo work ›

If you want to know how many points you have or why a receipt has not added points yet, your AI assistant can check your balance and the status of your receipts for you.