Scanning is the main way to add your receipts in facturillo. You point the camera at the code on an electronic receipt, facturillo reads it and confirms the details with the DGI, and the receipt shows up in your list. The whole process usually takes a few seconds.

What happens when you scan

Every electronic receipt in Panama carries a QR code and a CUFE (Código Único de Factura Electrónica). facturillo can reach that code through three routes. It reads the QR when the QR scans. It reads the printed CUFE with the same camera, with nothing extra from you, when the QR will not catch. And if neither works, you type the CUFE by hand. With that code, facturillo looks the receipt up at the DGI (Panama's tax authority, the Dirección General de Ingresos) to pull its real details: store, date, products, and amounts.

How a receipt moves along

qr_code_scanner You scan chevron_right sync Sending the code chevron_right account_balance DGI check chevron_right check_circle In your list

The states a receipt goes through

While the DGI confirms the details, the receipt sits on a «processing» state. This is normal right after scanning and it almost always resolves on its own within seconds. When the DGI responds, the receipt reaches one of these outcomes:

check_circle

Added: the receipt is ready with all its details and is now in your list.

hourglass_top

In review: some receipts need an extra step. They are still added, they can just take a little longer.

content_copy

Already added: that receipt was already in your account. facturillo avoids duplicating it.

error_outline

Not read: the code could not be read or processed. You can try again or type the CUFE by hand.

Where do you see how each receipt is doing? On the home screen, tap the round button at the top right: it alternates between your profile photo and a three-dot icon, and either face takes you into your profile. There, open Receipt Status to see the list with the state of each one. When receipts are on their way, a Processing receipts card also shows above your receipts list and opens the same detail.

When the QR cannot be read

Sometimes the QR is blurry, wrinkled, or poorly printed and will not scan. That is fine, you have three ways out and all three end with the receipt in your list.

1

Send us a photo. A few seconds after the scanner opens, the center camera button turns on and fills with color (violet in the personal view). Tap it and a photo of the receipt reaches us so we can read it for you. It can take up to 24 hours and we notify you when it is ready.

2

Type the CUFE by hand. facturillo processes the receipt just as if you had scanned it. See The QR will not scan, add the CUFE by hand ›

3

Report it. If the scan fails, the error screen offers a Report button. It sends us the captured image and we review your QR code within 24 hours. See My receipt has been «processing» for a long time ›

Would you rather use another route? You can also add it by hand or with a photo › when the receipt has no QR, upload it as a PDF or photo › when you already have it saved, or forward it by email › when it arrived in your inbox.

Guides in this section

If something does not move along