PRO
Priority support is one of the facturillo Pro features: it appears in the Pro table, in the Assistant and support section, and in the list of what you no longer have if you cancel Pro. There is nothing to turn on. The channel is the same for every plan, facturillo's support chat on WhatsApp, and it opens from the app.
When to write to us
- A receipt that does not scan, does not show up or came out wrong.
- A charge or a subscription the app does not recognize.
- A Pro or Family feature that does not behave as you expect.
- Any question these guides do not answer.
How to reach support from the app
On the Home tab, tap your photo or your initial at the top right to open your profile.
Scroll down to the SETTINGS section and tap Support.
On the Support screen, tap Support requests, the first option.
WhatsApp opens with facturillo's support chat. Type your message and send it. If you do not have the WhatsApp app on your phone, WhatsApp's web page (wa.me) opens with the support chat. Only if that cannot open either, the app opens a new email to the support team, with the subject already filled in.
You also reach the same chat from the Pro plans screen: at the bottom, after the frequently asked questions, tap Support requests.
What to include in your message
What happened and what you expected, in one or two sentences.
Where you were in the app: the tab and the button you tapped.
A screenshot of the problem, if you can.
If it is about a receipt: the store, the date and the amount, or a photo of the receipt.
If it is about your plan: which store you paid in (App Store or Google Play) and the date of the charge.
Tip
Never send your password or a verification code in the chat. We do not need them to help you.
If you are on the Free plan
You can still write to us the same way: Support › Support requests works on every plan.